Radio (infotainment) stays on after exiting vehicle now window motor issue per dealer

38962 Views 34 Replies 11 Participants Last post by Ktrib1, Mar 8, 2022

DDinAL

Discussion Starter · Jan 16, 2020

Today my infotainment system stopped turning off when I turn off the vehicle and exit.
Have tried a few things including:
removed USB drive with music
disconnected cell phone
removed vehicle profile
tried opening & closing all doors several times (see below)*
called onstar for remote diag. (nothing helpful)
disconnected battery for an hour

*As a side note, the dome light does not come on with the driver door during this problem but does come on with the other three doors & hatch. And when the radio does eventually time out (10 minutes I think), the drive door does activate the dome light. So it does not appear to be the physical door sensor.

None of this helped, so off to the dealer I go with my two month old Blazer with 1200 miles. :-(
If anyone has any ideas, feel free to post.

21 - 35 of 35 Posts

DDinAL

Discussion Starter · #21 · Jan 30, 2020

Ok, at this point I am very unhappy. Just talked to the dealer, they say it's a short in the electrical system. Said the vehicle is too torn apart to be able to pick up tonight.

Great! Two month old vehicle and he said they took the door panels, kick panels, and part of the dash apart.

So much for buying a new car to avoid missing work because my car is in the shop.

DDinAL

Discussion Starter · #22 · Jan 31, 2020

DDinAL said:
Ok, at this point I am very unhappy. Just talked to the dealer, they say it's a short in the electrical system. Said the vehicle is too torn apart to be able to pick up tonight.

Great! Two month old vehicle and he said they took the door panels, kick panels, and part of the dash apart.

So much for buying a new car to avoid missing work because my car is in the shop.

DDinAL

Discussion Starter · #23 · Jan 31, 2020

At the dealership this morning and they said it is definitely the window motor. Which make some sense since the door sensor is sub tended off the window on the LIN data bus.

4 business days to get part ?

DDinAL

Discussion Starter · #24 · Feb 1, 2020

Just FYi, noticed at dealer and since that the problem has gone away. Maybe from being taken apart & reassembled, I don't know.

But now I have a part on order (window motor) and everything is working fine.

Do I let them open the door up and replace the window motor?

SYJ215

· #25 · Feb 2, 2020

have not seen this yet, but I did get recent software update at dealer so hopefully i wont see this one

DDinAL

Discussion Starter · #26 · Feb 3, 2020

So the radio has been working fine since the dealer, open driver door lights on radio off. But there are scratches on the interior pull door handle, I found a screw on my floor mat, and now the side camera does not work.
So happy I could just burst! ?

DDinAL

Discussion Starter · #27 · Feb 14, 2020

Update, window motor came in and I dropped the vehicle off to have it put in, and have them fix the camera. They called first thing this morning to say they broke my mirror trying to fix the camera, and will have to order one, it may take until Tuesday. They also admitted that they probably fried the camera while probing wires troubleshooting. Now I wonder what shape the wires they probed are in. Did they damage any like my door handle, camera, & mirror?

They refused me a loaner and said they do not do that, then said it was because I didn't buy from their dealership. I explained that I tried and the sales person dropped the ball & didn't return my calls. At that point I said I would print the emails & text messages between me & the sales person from their dealership; then I would like to sit down with the owner of the dealership & my GM senior adviser (handling my case at GM) and discuss a few things. Then I called the general manager of the dealer I bought the vehicle at to discuss what he could do to help his customer.

After about two hours I got a call from my service adviser saying they had arranged a rental car for me.

I am so unhappy with GM/Chevy at this point, just want a different vehicle.

While I was at the dealership one of the other service writers said they have very few mechanical issues with the newer vehicles, just issues with the electronics.

Also, GM owner center is down for me, anyone else (been 2 days)?

See less See more

DDinAL

Discussion Starter · #28 · Feb 23, 2020

I picked up my Blazer from the dealership yesterday and everything appeared to work, until I drove it. Now the collision deterrent indicator in my mirror doesn't work. So, back in the shop it goes for the third time in the last month. Had it three months and it's been in the shop for 10 days so far, and they have to install a part on order & figure out this new issue with collision avoidance system.

GM advisor wanted to close my case, I said no let's wait until I get it back and check everything. Just because the dealership said it's fixed does not mean it's fixed.

JR Grand Prairie

· #29 · Jan 30, 2021

bmod305 said:
My 2020 Blazer just started doing the same thing this week. I'm assuming its a software/update issue vs hardware since we both have the same symptoms during the same period of time. I confirm that the radio do shut off just not when you open door like in the past.

Dave

This is good to know, my 2019 just started doing this with the radio this past week. My auto start/stop hasn't been working since December. I have an appointment at the dealer on Monday. Hoping it is just a software update they can fix quickly. I hadn't noticed the dome light but will pay attention to that this weekend before I take it in. Thanks All

Shoeshine

· #30 · Feb 24, 2021

DDinAL said:
Today my infotainment system stopped turning off when I turn off the vehicle and exit.
Have tried a few things including:
removed USB drive with music
disconnected cell phone
removed vehicle profile
tried opening & closing all doors several times (see below)*
called onstar for remote diag. (nothing helpful)
disconnected battery for an hour

*As a side note, the dome light does not come on with the driver door during this problem but does come on with the other three doors & hatch. And when the radio does eventually time out (10 minutes I think), the drive door does activate the dome light. So it does not appear to be the physical door sensor.

None of this helped, so off to the dealer I go with my two month old Blazer with 1200 miles. :-(
If anyone has any ideas, feel free to post.

Hello did you ever find the cause. I have an 2020 GMC Sierra 1500 X31 and it started this morning when I pulled up to go into the store and my radio refused to turn off. Cranked the vehicle twice and turn it off to no avail. so I left the vehicle locked and went it and still the same problem. Suddenly an update message popped up so I am letting it update itself and hopefully this will help.

Shoeshine

· #31 · Feb 24, 2021

Shoeshine said:
Hello did you ever find the cause. I have an 2020 GMC Sierra 1500 X31 and it started this morning when I pulled up to go into the store and my radio refused to turn off. Cranked the vehicle twice and turn it off to no avail. so I left the vehicle locked and went it and still the same problem. Suddenly an update message popped up so I am letting it update itself and hopefully this will help.

For everyone that has this problem I went into my updates and let it update itself and now things are working properly. So maybe you maybe try the same.

Reactions: 1

DDinAL

Discussion Starter · #32 · Feb 24, 2021

Shoeshine said:
For everyone that has this problem I went into my updates and let it update itself and now things are working properly. So maybe you maybe try the same.

Yes, some have said that doing an update fixes the issue. My dealership replaced my driver window motor and said it was the problem. The explanation was that the door switch communicates with the small board in the window motor and that in turn sends a signal on the CAN bus (link to computer). So mine went bad per the tech.

Shoeshine

· #33 · Feb 24, 2021

DDinAL said:
Yes, some have said that doing an update fixes the issue. My dealership replaced my driver window motor and said it was the problem. The explanation was that the door switch communicates with the small board in the window motor and that in turn sends a signal on the CAN bus (link to computer). So mine went bad per the tech.

Am glad you got it taken care of.

Reactions: 1

Angie

· #34 · Jan 27, 2022

bmod305 said:
My 2020 Blazer just started doing the same thing this week. I'm assuming its a software/update issue vs hardware since we both have the same symptoms during the same period of time. I confirm that the radio do shut off just not when you open door like in the past.

Dave

Mine started today doing the same

Ktrib1

· #35 · Mar 8, 2022

I have a 2021 Trailblazer that just hit 12500 miles. I noticed tonight that a call I answered is still showing and won’t disappear. The radio doesn’t come on but the lights are on even after I close and lock the door while in park. Are you saying it’s an update issue? I haven’t seen that come across yet

21 - 35 of 35 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.