They replaced the actual screen, not just the radio module for me the last time. Issues have stopped for the most part, only some slight freezing which is more of a lagged response for changing audio/volume etc, rather than the full on crashing it was doing. However, it is still kicking me off bluetooth intermittently when connected to Carplay. They are thinking it's my apple watch doing it - watch is trying to steal bluetooth connection? It will still show my call/connection on the car but my phone will not pick up the mic/speakers (only option on my phone is handheld or speakerphone) But microphone will not work for some time after it boots me off either. It also echos off my front speakers when it's about to kick me off - voice studders/echos left, right, left, right, left etc. then kicks off and sends a loud screeching sound through on the other line.