[Callmekitten]

Hey all. I have a 2022 blazer that I purchased with 27 miles on it back in April. I had it in to get inspected Monday due to noise in the rear passenger wheel area (something flew into my wheel well and broke off half the liner. The noise started about two weeks after this). They didn’t check that but checked the engine noise I haven’t heard. My oil was 2.5 quarts LOW. 5k miles. The dealer told us when he purchased to bring it back at 10k for an oil change. 2.5 quarts low seems insane for a new vehicle.
Normally neither of us will listen to somebody saying to just wait 10,000 miles but they were adamant that he did not need to come back until then. Since the dealer is a 3 Hour Dr., I took their word for it and now hopefully I don’t end up regretting that.

 

[EdH]

I have a 2022 RS V6 and am probably around 300 miles from my first oil change. I check the level of my oil twice a month and it has not used oil as you're describing. Definitely don't wait for 10k miles either before an oil change. I go 5000 miles on Pennzoil Ultra Full Synthetic, (insert your brand here), and tire rotate every 5k also. If you want even tread wear on your tires, rotate when you oil change.

You didn't state whether or not your Blazer is a V6 or 4 cylinder. 4 cylinders have been known to use more oil over the same period of time as a V6. Not to say this is your issue if it is a 4 cylinder, but there is some reason it's burning through oil at that rate unless it wasn't filled enough by the original Dealer that sold it to you. That all should be checked in the PDI process when they get their vehicles off the transport trucks and before they put them on the lot for sale.

There is a piece of insulated foam placed over the valve cover to quiet down the chatter of the lifters. I noticed this and asked the dealer why they put this there. Evidently, they had a bunch of folks complaining that they could hear a lot of chatter under the hood, so this was the fix for that.

2.5 quarts is low

 

[Callmekitten]

My fiancé is MAD. This is the first and only new
Vehicle I’ve ever had and while I love Chevy, I’m not pleased with how this is going. I also can’t find a replacement wheel well liner for it and was told that since something on the road broke it, warranty won’t cover it. Chevy themselves said different (that it needs to be looked at)

my OH has been a mechanic for many years and doesn’t wait 10k miles. I’ve been keeping an eye on my onstar reports and it was to be changed in the next month (under 7k miles). I literally drive a couple of miles a day unless we need to go out of town for the weekend or I have to go out of town for work. I feel so disheartened right now.
Also I’m one of those girls that glazes over with car talk. I know it has a turbo; I assume v6

 

[EdH]

No, it is a 4 cylinder. The V6 doesn't have a turbo. Also, PDI stands for "Pre Delivery Inspection". All the fluid levels and new car prep work is done prior to the dealership releasing the car onto the lot for you to test drive and/or purchase. It's required by law that they perform the PDI before they release the car onto the lot for consumer handling. If they, indeed, did not fill your oil level properly, and it happens, then they are responsible for any damage that might happen due to their negligence. It's important that you press into the dealer aggressively about your oil level being so low.

So, the turbo might explain why it's gobbling oil. Do you have a closer Chevy dealer you can get to other than the one that is a 3-hour drive? It sounds like the dealer is not being totally honest with you. You're justified in feeling let down right now, but it's by the dealer and not Chevrolet. I would reach out directly to Chevrolet and try and get them involved with this dealer to fix your wheel well liner.

Now, your warranty is technically not supposed to cover this kind of damage. What you have is what's called an unavoidable road hazard, which isn't covered by a factory warranty. However, you said Chevy themselves said something different about that, and that they think the dealer should look at it. Maybe you can garner factory support to get it fixed under the warranty. The dealer misled you with misinformation about the time in which you should change your oil, so maybe the dealer can make it right for you, with Chevy's support, and fix that wheel well liner under the factory warranty, and considering how new your vehicle is.

Keep in mind, your service manual in your glovebox can tell you when to change your oil, how many quarts to use, and many other things that you'll want to know about your Blazer. Find that and familiarize yourself with some of the basic details that make a big impact.

Again, maybe you can find a closer dealer to your location that can handle your servicing needs. I surely wouldn't have my vehicle serviced where you originally purchased your Blazer. I'm sorry you're having this experience, and I hope you can resolve your problems without too much heartburn. Please let us know how it turns out.

* Just a side note here. The dealer will make well above the commission and gross profit servicing your Blazer over the course of 5 to 7 years than by selling that Blazer to you. Your patronage in the service department is extremely valuable to them due to the amount of money they make in that department from your loyalty to the dealer. Bring that up to them while you're talking with them. Let them know you know that and you'll be happy to take your Blazer to a competitor of theirs and have them make all that money servicing your vehicle. They may soften up a bit and be more willing to bend for you. Or, they may not care, in which case find every way to take your business to another Chevy dealer and post a scathing review on Google and/or Yelp about your experience with them. Maybe even contact Chevy direct about them.

 

[Callmekitten]

We do have a local Chevy dealer. They’re the ones that were supposed to inspect my passenger side but went to the engine instead. Their inspection guy was out that day. Ummm ok. Kind of important to have him there when the appointment was made over a week prior. This local dealer has also been hit and miss over the years. I live in a rural community though so they’re the closest.
Thanks for your info on talking to the original. My other half is dealing with them and he doesn’t back down. He have to do some oil consumption test and he’s also in touch with Chevy. While I prefer Chevy, he says he’ll never buy another (he’s a ford guy 🤷🏼‍♀️). He wants to get rid of this now so badly and go with the Toyota we first looked at. Ugh. Buying NEW was supposed to save us the hassle and headaches

 

[EdH]

I hear ya.

It sounds like you have no damage from the low oil issue... yet. Maybe add oil to protect the motor if you haven't already, but get the oil changed as soon as you can and ask them how in the heck can this happen to a brand-new vehicle. There are only a couple of explanations. If it's "burning oil", then there is a leak somewhere internally or externally to lose oil Or, they didn't fill the oil to the proper level when they did the PDI. A turbo motor does use oil quicker, but 2.5 quarts seems excessive. It can come low from the factory, that's why they do a PDI at the dealer. It also sounds like the wheel well liner issue hasn't damaged anything. So, if you have no damage yet, then pursue the liner issue with the manufacturer and try and get them to help you mitigate that through your factory warranty at your local dealership. I'm glad they looked at your motor and found the low oil. Have a chat with their service manager and maybe thank him for finding that. I'm sure you have already. Let him know what the original dealership said about your oil change interval. You may have done that, too. Then, let the service manager know that you'd like to service your car with them so close to you considering one never has to go back to the purchasing dealer for any kind of service. Loyalty to a dealer is earned and not automatic. Try and build a relationship with those guys and let them know to just shoot straight with you. That's all anyone can ask for. Finding good mechanics that stay at dealerships in these times can be difficult, so dealers are burning through new hires and just trying to find enough employees to handle the load.

I live in a semi-remote location, too. I purchase my Blazer at a dealer that is an hour and a half from me, so I made the choice to use the closest dealer to me 30 minutes away to have it serviced. I went in to have my passenger side seat cover replaced due to a cut in the red piping across the seat panel. It was a factory defect and the dealer made good to replace it under the factory warranty. When they fixed the seat, they scratched the B Pillar (the plastic trim between the two passenger side doors, one panel on my console at the passenger's feet, and the passenger side door panel. All of that was replaced under the factory warranty. I haven't even had my first oil change, which is free, and they just spent a small fortune replacing all these interior pieces because of an inattentive technician that was sloppy. It was actually quite comical. They had to pull the seat out to replace that seat cover and as he pulled it out, one of the tracks that bolt the seat to the floorboard dug into all those plastic pieces on the way out. What a mess.

My point in all that is, crap happens, but as long as they honor their word and get it all back to 100%, I'm good. I did have a come to Jesus conversation with my service advisor and his boss, the service manager. I told them that this was their only get-out-of-jail-free card. If anything happens again, I'm done with them. Well, I actually called my original purchasing dealer an hour and a half away and told them I'm going to bring my Blazer to them and have them service it. The dealer I purchased my Blazer from is part of a dealer group called Cavender. They have a very good reputation and I feel very good about them. I have purchased from them in the past and always have had very good experiences with them. I know a couple of the brothers in the family that are dealer principles/owners in the group and I just should have gone to them in the first place. I based my decision though on logistics and went to the closest Chevy dealer to me. Not always the best choice, but sometimes it works.

Approach your choice of dealer with the relationship in mind and build on that. Dealers aren't perfect and it is a business, so be patient when you can, but don't take crap either. I'm sorry this was so long, but I wanted to reassure you that you're not alone in your journey with your problems. Places like this forum are good places to share your victories and your defeats. We all learn from them, and there are times we can get help by speaking up.

Let us know how it all turns out. Inquiring minds want to know... lol.